Zevar - Returns, Refunds & Cancellations Policy
Returns & Refunds
Changed your mind or not satisfied with your purchase? No worries! Zevar offers a simple return policy.
- Inform:
- Email us at info@zevar.com with the product name and image within 48 hours of receiving your order.
- We will review and approve your return request.
- Return:
- Once approved, ship the product back in its original packaging within 5 days.
- Customers bear the return shipping cost.
- Products must be in their original, unused condition with intact packaging.
- Use a reliable courier service and share tracking details with us.
- Refund:
- We will notify you within 24-48 hours of receiving the returned package.
- After quality checks, a coupon code equivalent to the product value will be issued.
- The coupon code is valid for 1 year and is for one-time use only.
Cancellations
- Orders are processed within 2 hours of placement.
- Orders can be canceled before they are shipped.
- For COD orders, cancellation is confirmed via a call.
- Prepaid orders canceled before shipping can be refunded via a coupon code or original payment mode (5% deduction as payment gateway charges).
Refund Policy
- Refunds are issued as coupon codes, valid for 1 year.
- ₹250 will be deducted for the non-acceptance of prepaid orders.
- Shipping charges of ₹125 will be deducted if the initial order had free shipping.
- Refunds for COD orders with a token amount will have a standard deduction of ₹250.
- Only two refund codes can trace back to the original order.
- Free shipping offers are deducted for orders using more than two refund codes.
Damaged Product Received
- Inform:
- Email info@zevar.com within 48 hours with a video or photos of the damaged product.
- Our team will respond within 48 hours.
- Reverse Pickup:
- We will arrange a reverse pickup at no extra cost for eligible orders within India.
- If not eligible, you must send the product back via courier.
- Resolution:
- Upon receiving the returned product, we will issue a replacement or a refund coupon code.
- Refunds are only issued as coupon codes and not as direct refunds.
Eligibility
- All products are eligible for returns against a coupon code.
- Damaged, used, or products without original packaging are not eligible for refunds.
- Items must be reported for returns within 48 hours and received within 5 days.
- Quality issues are not eligible for money refunds.
Refund Time
- Refunds are processed within 3 working days of receiving the returned products or cancellation confirmation.
- A refund coupon code cannot be combined with other offer codes.
EZEVAR PRIVATE LIMITED
Last Updated At - 22-07-2024