Refund policy

REFUND & RETURN POLICY

Last Updated: July 2026

At Zevar, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 3-day return window from the date your order is delivered.

To be eligible for a return:

  • The return request must be made within 3 days of delivery.
  • The item must be unused, unworn, and in its original condition.
  • All original tags, packaging, and accessories must be included.
  • A valid order confirmation or proof of purchase is required.

To request a return, please contact us before sending any item back.

📧 Email: info@zevar.com

📞 WhatsApp / Call: +91 8819980001

Returns sent without prior approval will not be accepted.

2. Damaged, Defective or Wrong Product

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Contact us within 24 hours of delivery with:

  • Your Order Number
  • Clear photos of the product
  • Photos of the package

We will review the case and provide an appropriate solution.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or Clearance products
  • Gift Cards
  • Customized or Personalized Jewellery
  • Products damaged due to misuse
  • Items returned without original packaging
  • Products showing signs of use

Important:

Products will not be returned or exchanged if the item delivered is exactly the same as shown in the product images and matches the product description on our website.

Please read product descriptions carefully before placing your order.

4. Exchange Policy

We currently offer exchanges only for:

  • Wrong product received
  • Damaged product received
  • Manufacturing defect

Exchange requests must be approved by our support team before shipping the item back.

5. Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges (if applicable) are non-refundable.

6. Return Shipping

If the return is approved due to our error (wrong item, damaged product, or manufacturing defect), Zevar will provide return instructions.

For returns due to customer preference, return shipping charges may apply.

7. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Zevar

📧 Email: info@zevar.com

📞 Phone / WhatsApp: +91 8819980001

🌐 Website: www.zevar.com

Important Notice

As artificial jewellery is a fashion accessory, slight variations in colour, finish, stones, polish, or size due to photography, lighting, screen settings, or handcrafted detailing are considered normal and are not treated as manufacturing defects. Such variations are not eligible for return, exchange, or refund.